FAQs

Do You Require A Deposit?

Yes. We require a 50% deposit to reserve your event date, time, and equipment. The deposit is due on receipt of the invoice.

(A refundable damage deposit is required for all bounce house rentals).

Which Payment Methods Do You Accept?

We accept credit/debit card payments.

What Is Your Cancellation Policy?

Cancellations must be made seven (7) days in advance. Cancellations made less than seven (7) days before the scheduled event, will result in the forfeit of the 50% deposit.

What Is Your Inclement Weather Policy

Outdoor event setups will not be available between mid-November to mid-March.

*Use of Bounce Houses in winds > than 10 MPH, and temperatures less than 40 degrees is not permitted. High winds and cold temperatures can be dangerous for both partygoers and staff. 

Additionally, we cannot setup in the rain or on wet terrain. We reserve the right to cancel/reschedule the booking.

Deposits are non-refundable for inclement weather that results in the cancellation of outdoor events. However, we will provide a change of date, IF the date is available.

What are the equipment rules?

• All partygoers must remove shoes, jewelry, and any sharp objects before utilizing the equipment.

• Absolutely NO - face paint, confetti, gum, food, drinks, sprays, or other sticky substances are allowed on the equipment.

• Failure to follow these guidelines will result in an additional cleaning fee or replacement fee if damages result from a violation of rules.

• There MUST be an adult supervising when children are playing at all times.

What is your policy for damaged products?

A refundable damage deposit is required for all bounce houses. 

The damage deposit will be forfeited if items are returned damaged. Subsequently, an additional damage fee will be charged in the equivalent amount of the damaged item.

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For all other equipment, with payment, the customer agrees to follow the rules and assumes all responsibility for damages to the equipment. The customer agrees to pay in full the repair and/or replacement cost, for all damages to the rental equipment. If the equipment is lost, stolen, or damaged beyond repair (tears, permanent paint/stains, etc) the customer agrees to pay up to $3000.00 determined, by the value of the equipment.

Equipment must be returned in the same condition it was provided. Clients agree to pay additional cleaning fees if rules are not followed. 

When Is Final Payment Due?

The final payment is due the Friday, on the week before your event. You will receive an email reminder before your final payment is due. Overdue invoices will incur a late fee charge of 5%.

Do You Charge a Delivery Fee?

Yes. We are located in Frederick County, MD. The delivery is free within 10 miles of our location. A delivery fee is required for all locations outside of our 10 miles radius. We also charge a service fee for all event rentals. 

* These fees are applied to cover equipment maintenance, setup, breakdowns, and fuel prices.

Will You Set Up and Break Down Equipment?

Yes. We set up and break down equipment for every event. We will arrive 1-2 hours prior to the start of your event to ensure timely setup. If you require an earlier setup, to allow for decorations, please specify this in your inquiry.

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Specific to Pick-ups:

Pick- Up scheduled after 8:00 PM are subject to an additional service charge.

Ball Pits: All balls must be in the ball pit at the time of pick up or a fee will be incurred.

Bounce House: Bounce Houses MUST be left ON at ALL times. This ensures an on-site inspection of BH and clearing of debris prior to removal. 

Do You Offer Discounts?

Yes. We offer a 5% discount for military personnel, healthcare workers, and educators.

Still have questions? Give us a call and we’ll be happy to help.